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What kind of information does a simple b use?
There are two general categories of information that we collect and / or request.
Information you provide to us
We process the data we receive from you. For example, when you register as a User or when you contact our Customer Support.
Account Information. If you want to buy from our Online Shop, you can create an Account. To do this, you will have to choose a password and enter your email address.
Profile Information. In addition, in order for you to use our Service and for us to arrange the Service, we will ask you to provide certain information, such as your full name, email address, telephone number, address, date of birth, tax identification number (NIF). This information is necessary to contact you, but also to ensure that the items you purchase can be sent.
Contact information. When contacting our Customer Support team or when this team contacts you, we collect information regarding the reason for this contact and any other information you provide us by phone or email.
Other information. We can ask for your opinion about our Service through an e-mail or online questionnaire. We are grateful for your opinion and will only process personal data (such as your email address or User ID) that may be collected by us or our service provider for internal analytical purposes in order to improve our Services.
Information we collect automatically
When you use our Online Store, we collect information about your activities, such as clicks, purchases, and information about your device, to provide you with a better service.
Usage information. We collect information about users' interests, qualifications and characteristics, to know what type of User you are, your location and what articles you like. This information allows us to know what you are interested in and customize our Service for you. For example, based on your browsing habits, we can send you marketing emails targeted to your preferences. If you do not want to receive these emails, please unsubscribe using the link in your email.
Usage data. We automatically collect certain information sent by your internet browser when you use our Online Store, even if you have not created an Account or have not logged into your Account. This information includes, but is not limited to: data on how you used the Store (including links to third-party applications), IP address, access times, hardware and software information, and information on the device used.
Transaction information. We maintain transaction data records and payments related to Purchase Contracts. This may be more exhaustive than the concise overview you have access to in your Account.
2 – b simple uses information for what purposes?
When you are giving your data to b simple you are agreeing that the same data can be used for different purposes. You can read bellow for what purposes we use your personal data.
The provision of our Service
We use your data to fulfil our contractual obligations and to ensure that our Service is provided to you in the best way possible. In this context, we use your data to:
- allow you to access and use our Online Store, including payment features
- present the Online Store in a format compatible with your internet browser and with the device you use
- provide customer support through various channels, such as email (preferably) and phone / sms (only in the last instance or if you indicate this is your preference)
- send status updates, invoices and / or payment reminders via email, SMS, WhatsApp, any other type of direct message or push notifications
- organize our internal administration
To provide, customize, measure and improve our advertising and marketing
We want our Online Store to appeal to all our users. Therefore, it is in our (legitimate) interest to find out what you click on and what you think about our Products. In this context, we process your data to:
- show suggestions (such as equivalent articles) and ads targeted to your preferences (on other sites) based on your activities in our Online Store
- offer and / or inform about additional services, events, offers, promotions and benefits
- to maintain contact by mail, telephone or SMS (or any other type of direct message) or to answer questions
- invite the User to provide their opinion about our Service
- prepare anonymous statistical analyses that we use to identify target groups, market studies and improve navigation in our Online Store.
Ensure and maintain a reliable and secure Online Store
Of course, it is also in our legitimate interest to secure and maintain a reliable and secure Online Store. We may also process and store your data to fulfill legal obligations. For these reasons, we process personal data to:
- prevent, track and combat fraud or any other illegal use of the Online Store
- register, mediate and resolve possible disputes or irregularities
- comply with our legal obligations, such as maintaining records, and fulfilling our duties in the context of criminal investigations or other investigations conducted by competent authorities
- ensure that our terms and conditions and other policies are fulfilled
3 - When will information be provided to third parties?
When shopping for items
We can also involve processors. These are third parties who perform services for us and, in that context, also process personal data. For example, processors may provide us with payment, advertising, customer support or sales support services, assist us in disseminating advertising campaigns or analyzing opinions, as well as protecting the Online Store against fraud. Processors are required to maintain confidentiality and may only use the data necessary to provide us with the services, in accordance with our instructions.
In our online store we also have the option of payment by bank transfer. In such cases, the transfer proof that is sent may include the identification number of the bank account of the origin of the payment. This information is only processed by b simple in case a refund is required. Proofs received are archived for historical purposes.
When we are (legally) required and need to apply our Terms and Conditions. We may also disclose your information to third parties:
- if we feel compelled to do so, for example in the case of litigation
- to fulfill statutory obligations, such as court orders
- to cooperate with the authorities, such as the police or tax authorities
- to ensure compliance with the Terms and Conditions of b simple
4 - How do we protect your information and for how long do we keep it?
We believe that security is a very serious matter and we have security procedures and technical restrictions to protect your data from unauthorized access, destruction or alteration. In addition to security measures such as encrypting your data, we recommend that you carefully select a password and keep your Account access data secret.
5 - How can you control your information?
If you want to know what information we have about you, you can request an overview of your personal data or the deletion of your personal data. You can do this by sending an email to firstname.lastname@example.org. Please clarify the subject of the email if it is a request to block or delete. In this way, it will be easier for us to help you as soon as possible. Keep in mind that b simple can request additional information to determine your identity, such as a copy of your identification document. In addition, we may need to retain certain information in order to comply with national laws or regulations (for example, to comply with applicable tax laws), prevent and combat fraud, resolve disputes and enforce our Terms and Conditions. In some cases, you may ask us to restrict or block certain processing.
When you allow us to use your data, for example, to send marketing emails, you can easily withdraw your consent. You can do this by sending an email to email@example.com or by clicking the "Unsubscribe" link in an email.
If your data is changed and you want to keep your data updated with b simple, for example to continue receiving our information and promotions, just send an email to firstname.lastname@example.org.
If you wish, at any time, to carry out the portability of the data you provided to b simple you can do so by sending an email to email@example.com. In response the data that the b simple has will be provided in a structured, commonly used and automatic reading format. In this context, the mail to be sent must originate from the same e-mail address associated with the Customer's registration in the b simple database.
6 - What should you do in case of a privacy violation?
If you believe that we have violated your privacy rights, we ask you to notify us by sending an email to firstname.lastname@example.org. This allows us to investigate the matter as soon as possible.
You can also file a complaint with the relevant authority in your country.
8 - Contact
What are Cookies?
How long do cookies remain active for simple b?
The cookies we use have different durations. A "session cookie" expires when you close your browser, while a "persistent cookie" remains on your device for a certain amount of time. You can delete all cookies from your browser at any time through the Cookies settings in your browser. The location of these settings varies depending on which browser you are using. To find out where your settings are, use the search function on the settings page or use the help function in your browser.
Which cookies do you use for b simple?
We use so-called Primary Cookies as well as Third Party Cookies. Primary Cookies are placed and read by b simple itself. Third Party Cookies are Cookies that are placed and / or read by third parties. We also use the so-called Tracking Cookies. Our Primary Tracking Cookies are used exclusively to track your browsing habits in our Online Store. Third Party Tracking Cookies may also be used to track your browsing habits on various (other) sites, not just our Online Store. We can not control this crawl and therefore would like to refer you to the privacy policies of the third parties involved.
Functional Cookies. Functional Cookies are Cookies required to enable the use of the Online Store or certain features. For example, there is a Cookie that ensures that the session in your account remains active and you do not have to log in to your account every time you click a link in the Online Store. These Cookies are placed independently of your consent when you visit the Online Store or use certain features. We also use Functional Cookies to:
- check what type of account you have
- detect if you're signed in to your account
- save the type of device that was used to visit the Online Store
- check if the gallery or list view is used
- check if it's on the main page of the auctions or the collector's portal
Analytical and Research Cookies. These Cookies retain the way visitors use the Online Store. We may use the information in these Cookies to review your use of the Online Store and determine what causes errors in the Online Store. Some of them are placed independently of your consent when you visit b simple, such as those that only collect aggregate data. Analytical and search cookies are used to:
- to track the number of users in the Online Store
- Track time spent on Online Store
- track the order of visit of different internet pages
- to decide which parts of the Online Store need improvement
- show you opinion poll results about you
- understand what type of user is
Functional Cookies. We use these Cookies to know what you like and how it behaves in the Online Store. Based on this, we can show you the articles best suited to your preferences. To show you personalized content in our Online Store, we use these Cookies to track your behaviour to get an idea of your interests and to keep the reference of the article you have chosen to visit.
Commercial Cookies. These Cookies are used to show you ads on third-party sites that match your interests based on your behaviour in our Online Store, such as to see the articles you've visited and to track the ads you've seen to prevent them from being displayed several times and see if you clicked on an ad
Social networking cookies. We want our users to have the opportunity to share the experiences they had in our Online Store and with our Service through social networks. For this reason, we have put some buttons and options related to social networks in our Online Shop. Through these buttons and options, their social network providers can put Cookies to be read later. These cookies allow:
- that users logged on to selected social media platforms share content directly from the Online Store
- for users to view embedded videos from our official YouTube channel using YouTube's enhanced privacy mode
You can manage your Cookie settings on the browser you are using. Please follow the instructions provided by your browser on accepting, removing or rejecting cookies. Do not forget that our Primary Cookies are important to our Service. If you decide not to accept them, this may affect the availability and functionality of some of the features that make our Online Store easy to use and attractive. For example, by disabling these cookies, you may need to sign in to your account whenever you visit. If you choose to opt out of certain Cookies, you can still see online advertising, but these ads will not be tailored to your interests or preferences.
This Cookie Statement can be changed?
We may amend or supplement this Cookie Statement. We strive to make our Cookies information up-to-date, but we emphasize that Cookies overviews are always instant. Due to the constant innovation of the Online Store and because the internet and the various parties involved are continually changing, it is possible that an updated version of Cookies and Cookies information may not always be available in this Cookie Statement.